E-Commerce Customer Service Associate - Remote (Bali, Indonesia)

Join Rustan Commercial Corporation as an E-Commerce Customer Service Associate and become a key player in delivering exceptional digital shopping experiences. In this dynamic role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless shopping journey. Based in Bali, you will have the opportunity to work remotely while supporting our growing e-commerce platform.

Our team is dedicated to providing top-notch customer service, leveraging tools like Zendesk and Salesforce to manage customer interactions efficiently. This role offers a unique blend of remote work and in-person collaboration, allowing you to contribute to the success of a rapidly expanding company.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage customer inquiries and complaints through Zendesk and Salesforce, ensuring timely and accurate responses.
• Provide exceptional customer service, resolving issues and ensuring customer satisfaction.
• Collaborate with the marketing and sales teams to enhance the customer experience.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in e-commerce customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures.
• Support the development and implementation of new customer service initiatives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years of experience in customer service, preferably in the e-commerce industry.
• Proficient in using Zendesk and Salesforce for customer service management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Fluent in English and Bahasa Indonesia.
• Experience with e-commerce platforms such as Shopify or WooCommerce is a plus.

🛠️ Keahlian

Lowongan Terkait