Online Guest Relations & Reservations Coordinator (Remote)

Are you passionate about hospitality and digital communication? We are looking for a dedicated Online Guest Relations & Reservations Coordinator to join our team in a remote capacity. In this role, you will be the digital face of our establishment, ensuring that every guest receives a seamless and memorable experience. Based in Kuta Selatan, Bali, you'll leverage your expertise in digital platforms to manage reservations, communicate with guests, and handle inquiries efficiently.

Join us at [Company Name], where innovation meets hospitality. With a focus on guest satisfaction and digital excellence, we offer a dynamic and rewarding environment. As an Online Guest Relations & Reservations Coordinator, you'll have the opportunity to grow your career while making a significant impact on our guests' experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and update reservations using platforms like Booking.com, Agoda, and direct website bookings.
• Communicate with guests via email, phone, and live chat to address inquiries and resolve issues promptly.
• Coordinate with the front desk and other departments to ensure seamless guest experiences.
• Monitor and analyze guest feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in digital guest relations.
• Assist in the development and implementation of digital strategies to enhance guest satisfaction.
• Provide exceptional customer service to both existing and potential guests.
• Participate in team meetings and contribute to the development of departmental policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in guest relations, reservations, or a similar role in the hospitality industry.
• Proficient in using reservation systems such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong organizational and multitasking abilities.
• Familiarity with digital marketing tools and platforms.
• Ability to work independently and as part of a team.
• Passion for hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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